Salesforce Consulting from Cologne for Digital Transformation
Increase your sales and customer satisfaction by digitally transforming your customer relationshipsWe support companies in the digital transformation of marketing, sales and services, with Salesforce.
How can we help you?
Which market does your company mainly serve?
Very good! How can we best help you?
What kind of new launch are you planning?
Our B2B solutions
Our B2C solutions
Benefit from Our many Years of Experience and Best Practices
Make Your Salesforce Project a Success with the Blue Apes Best Practices and Project Approach
A Salesforce implementation poses various challenges. Based on a great number of years of project experience, we have developed a project approach and best practices to make your Salesforce project a success.
Is this familiar to you?
- Low user acceptance due to overly complex processes and lack of change management
- Failure to exploit the full potential of Salesforce as it is not sufficiently adapted to specific company requirements
- Low data quality
- Heavy dependence on external service providers due to in-house developments
- Lack of transparency regarding costs and project progress
The Blue Apes Approach
- Crawl, walk, run approach: Identification of specific company requirements and subsequent successive optimization of all relevant process steps
- Identification of unused potential through potential workshops and derivation of optimization measures
- Reduction of excessive amounts of data by identifying the data relevant for sales, marketing and service
- Optimization of data collection processes for users
- Implementation of sustainable processes and solutions that can be administered by customers themselves in the long term
- Project reporting at individually plannable intervals for full transparency on project progress and costs
Your Benefit from Our Salesforce Expertise
We Don’t Leave Your Project Success to Chance
Our Salesforce architects and consultants are experienced partners in the implementation of your Salesforce projects.
This Is How We Reach Our Goal Together
Our Tried and Tested Project Approach
Our project approach, also known as the ‘adaptive waterfall approach’ combines the advantages of agile and classic software development. After an initial analysis and design phase, the desired functions will be developed and delivered iteratively. This gives users the opportunity to provide feedback and reprioritize certain functions very early on in the process.
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Analysis Phase
We will work together to develop the strategic goals of the project and to analyze how Salesforce can be integrated into your existing system landscape. Afterwards, we will identify how Salesforce can be used to optimize your current processes, create transparency and meet specified KPIs.
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Solution Design
Once the analysis phase is complete, we will develop the technical concept for implementation. Based on this concept, we will create an indication for the project timing and, building on this, a project plan including milestones.
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Solution Development
Once the project plan has been approved, we will start implementing it. Our iterative approach allows us to involve users at an early stage, which facilitates the change process. Furthermore, this will provide us the opportunity to reprioritize the order of development at a later stage and adapt it to changing customer requirements.
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Optimization & Testing
During the optimization and testing phase, we make final adjustments to the implementation. Existing core processes will be enhanced by limiting cases, further improving usability and increasing efficiency through automation.
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Commissioning
After a large part of the work will have been implemented on test environments, we will implement the functions into the production system. Master data is imported and responsibility for the Salesforce instance can be gradually handed over to the users if required. Moreover, we will be available for further cooperation after the Hypercare phase.
Blue Apes Services Portfolio
Our Range of Services for Your Individual Requirements
Whether you need help with the initial implementation, wish support in optimizing existing processes or are looking for a long-term strategic partner – Blue Apes is your competent Salesforce partner.
Strategy Consulting & Potential Analyses
Based on your individual starting situation, we analyze how we can get the most out of Salesforce together with your needs. Developing the optimal strategy is a long-term undertaking that goes beyond a single project. We support you with our experience and expertise throughout the entire duration of the project.
Salesforce Consulting
Professional expertise across technology boundaries: Our experts will help you identify and implement the right Salesforce technologies for your requirements. Whether you are a medium-sized company or a large corporation and whether you are already using Salesforce or want to introduce it – we are the strategic partner for your Salesforce projects!
Salesforce Architecture
Embedding various Salesforce clouds in your existing enterprise architecture is a central component for end-to-end processes and forms the basis for innovations within your transformation strategy. and forms the basis for innovations within your transformation strategy. Our experienced architects will help you to determine system boundaries and integrate Salesforce into your existing systems and processes!
Salesforce Launch
Would you like to create solutions to make your marketing and sales even more efficient? Do you want to automate processes or get to know your customers better so that you can interact with them in a more needs-oriented way? All of this is possible with Salesforce!
Salesforce Implementations in Existing Systems
Do you need more features? Has your system been in use for several years and could do with a modernization? Thanks to the Salesforce functionalities, expanding and customizing your Salesforce instance is no problem for us! We implement customized solutions for your existing Salesforce system.
Change Management
The best software system is useless if it is not used. That’s why we involve you and other users of the system in the process as early as possible, ensuring that all stakeholders understand the strategic goal of the implementation and recognize the added value for their day-to-day business. Accompanying the change processes is a must-have in every project.
Blue Apes Cloud Expertise
These Salesforce Technologies are the Driver for the Digital Transformation of Your Customer Management
Salesforce offers a variety of products (= clouds) with different purposes. Our consultants will assist you with the selection of the appropriate Salesforce clouds and the digital transformation of your customer management in the technologies listed below.
B2B Commerce Cloud
The Salesforce B2B Commerce Cloud offers the opportunity to create an online store optimized for B2B business.
Experience Cloud
The Salesforce Experience Cloud focuses on the provision of self-services for customers, partners and/or employees.
Sales Cloud
The Salesforce Sales Cloud digitizes sales and conveys transparency to the sales process.
Service Cloud
The Salesforce Service Cloud makes it possible to provide every customer with an adequate service channel. It simultaneously automates internal service processes.
Field Service Lightning
Salesforce Field Service Lightning (FSL) digitizes the coordination and processes of your service technicians.
Industry Insights & Salesforce News
Blue Apes Knowledge Hub
Stay informed about relevant topics relating to Salesforce and the industry.
Get in Touch with Us
What Questions Do You Have?
Please get in touch with us! We look forward to helping you.