Salesforce Service Cloud

Improve Your Customer Service

Manage and optimize your customer service to increase your service efficiency and customer satisfaction! Use features such as automated case assignment, intelligent chatbots and real-time analytics.

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Customer Service Platform for Your Customer Management

Increase Customer Satisfaction through Optimized Service Structures

The Salesforce Service Cloud is a cloud-based customer service platform, which makes it possible to deliver world-class customer service, improve customer experiences and increase the productivity of your service operations.

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. It offers you a variety of tools and features that will let you manage customer service requests in a centralized way, provide solutions as quickly as possible and build long-term customer relationships.

By providing efficient case handling processes, multi-channel communication, automation, knowledge management and reporting, you can better serve your customers and strengthen your competitiveness in the market.

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Efficient Case Processing & Ticket Management

Save Time through Structured Customer Service

The Salesforce Service Cloud offers you powerful functions for managing and processing customer service cases and support tickets. Using the Service Cloud, you can systematically record and prioritize customer requests, assign them to qualified employees and track their processing status. This enables your customer service employees to work more productive and ensure that customer concerns are resolved quickly and accurately.

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Self-Service & Knowledge Management

Reduce Individual Support Times

One question costs nothing – but 1000 questions do: time. Individual support often burns up valuable resources that could be used more profitably. Especially if your employees are often confronted with similar problems or questions.

The Salesforce Service Cloud allows you to set up self-service portals for customers and partners where they can find answers to frequently asked questions, search documentation, complete training and solve problems on their own. This reduces the need for manual support and helps to increase customer satisfaction by enabling customers and partners to find the information they need to answer their questions and solve problems.
We provide you with comprehensive advice on how you can make the best use of the Service Cloud for your company and accompany you from the creation of a customized strategy to the implementation of the system and subsequent maintenance.

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Multi-Channel Communication & Customer Service Automation

Manage and Automate Communication with Your Customers

The Salesforce Service Cloud supports communication with your customers via various channels, including telephone, e-mail, chat, social media and mobile apps. This allows you to capture and process customer requests across multiple channels to ensure a consistent customer experience. The cloud also makes it possible to interact with your customers on their preferred channels and respond to their requests faster.

Thanks to various features for automating recurring service tasks and processes, you can set up workflows, automation rules and chatbots to handle frequent requests, automate routine tasks and increase the efficiency of your customer service team.

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Reporting & Analysis

Increase the Efficiency of Your Customer Service by Measuring Success

With the powerful reporting and analytics capabilities provided by Salesforce Service Cloud, you can measure the success of your customer service and take action to increase customer and employee satisfaction. Create reports and dashboards to track and analyze metrics such as case resolution time, satisfaction and service levels.

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Insight into Our Project Successes

Get Inspired by Our User Stories

Our customers are as diverse as their requirements. We have summarized some of our past project successes for you, so that you can be inspired by the many possible uses of Salesforce.