Salesforce Field Service Lightning

Centralize Your Field Service Communication

This Salesforce solution enables you to competently coordinate your field staff, manage different orders and communicate seamlessly between the office and the field. FSL will provide you with access to insights into resource utilization, service times and other relevant metrics.

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Efficient Field Service Management

For Effective Collaboration – Inside and Outside

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Salesforce FSL is a comprehensive field service management solution, which allows you to optimize your field service activities, work more professionally and provide a first-class service experience for your customers. FSL offers a variety of features and tools, which will enable you to automate your service processes, support not only your office but also your field staff and improve your customer service.

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Optimized Resource Planning & Allocation

Plan Your Field Service according to Efficient Criteria

Salesforce FSL provides you with powerful scheduling and assignment features, which will help you to plan and assign your field service staff highly structured. The solution considers factors such as locations, skills, availabilities and priorities to identify and assign the best employees for each job. By optimizing scheduling, your office and field staff will work more efficiently and will meet customer expectations best.

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Real-Time Communication & Collaboration

Enable Real-Time Communication between Office and Field Staff

Reduce long communication channels: Salesforce FSL allows real-time communication and efficient collaboration between your field service employees, dispatchers and other parties involved. The solution offers chat functions, video calls and instant messages, which will give your employees the possibility to coordinate with colleagues and experts as needed and respond to problems in a quick way. By improving communication and collaboration, you can increase the efficiency of your field service teams and improve customer satisfaction.

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Inventory & Resource Management

Never Lose Track of Resources and Inventory

Salesforce FSL provides you with inventory, parts and resource management features, which help you to keep track of the availability of materials and equipment and ensure that your field service has the resources it needs to do its job efficiently. This ensures that there are no unnecessary order delays due to material shortages or stock levels, and that customer service requirements are always met satisfactorily.

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Analysis & Optimization

Ensure the Consistent Quality of Your Service Processes

The extensive analysis and reporting functions included in Salesforce FSL permit you to analyze and optimize your service processes. This allows you to track key performance indicators such as response times, deployment times, fulfillment rates and customer satisfaction ratings in order to identify weaknesses at an early stage, recognize trends and continuously improve your service processes. By providing meaningful data, you can optimize your field service activities and increase the value of your service offering.

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Insight into Our Project Successes

Get Inspired by Our User Stories

Our customers are as diverse as their requirements. We have summarized some of our past project successes for you, so that you can be inspired by the many possible uses of Salesforce.