Salesforce Experience Cloud

Create Self-Services for Your customers, Partners and Employees!

Take your customer experience to a new level by providing your customers, partners and employees with self-services via a portal branded in your corporate design!

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Benefit from the Potential of the Experience Cloud

Create Digital Experiences for Your Customers

The optimal customer experience offers your customers, partners and employees a proper communication channel for their concerns at all times.

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With the Experience Cloud, you will provide your stakeholders with a specially branded portal to bring your services to life.

This portal can be used to provide information, communicate directly with your employees and offer self-services. By strengthening customer relationships and promoting collaboration between your customers and your sales and service teams, the Experience Cloud will help to promote the growth and success of your company.

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Interactive Customer Management

Improve the Customer Experience

The Salesforce Experience Cloud allows you to create personalized and interactive online communities for your customers. By providing a central place where your customers may ask questions, give feedback, receive support and interact with other customers, you will strengthen the customer loyalty and their experience with your company. This makes your customers feel valued and connected to your company, which can lead to higher customer satisfaction and loyalty in the long term.

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Strengthen Partnership

Strengthen Cooperation with External Partners

Is your company’s success built on strong partnership? The Experience Cloud gives you the opportunity to create online communities for your partners to improve collaboration, communication and interaction with them. Your partners can access resources and information, work together on projects, share leads and exchange best practices. This will help you to increase the efficiency and effectiveness of each partnership and boost your business growth.

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Promotion of Internal Communication

Promote Cross-Departmental Collaboration

Use the Salesforce Experience Cloud to create internal employee communities, which promote collaboration, communication and knowledge sharing within the organization. Employees can access relevant resources and information on demand, share ideas, solve problems and support each other. This promotes cross-departmental collaboration, creates new pools of ideas and weakens silo mentality.

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Self-Service & Knowledge Management

Reduce Individual Support Times

A single question costs nothing – 1000 questions do: time. Individual support frequently squanders valuable resources, which could be used more profitably. Especially if your employees are often confronted with similar problems or questions.

The Salesforce Experience Cloud allows you to set up self-service portals for customers and partners, in which they will be able to find answers to frequently asked questions, examine documents, complete trainings and solve problems on their own. This will reduce the need for manual support and will help to increase satisfaction by enabling customers and partners to find the information they need, to answer their questions and resolve issues.

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Insight into Our Project Successes

Get Inspired by Our User Stories

Our customers are as diverse as their requirements. We have summarized some of our past project successes for you, so that you can be inspired by the many possible uses of Salesforce.